In times of unexpected change, uncertainty, and disruption, employees naturally feel higher than normal levels of anxiety – as they feel vulnerable, unable to clearly see and understand the path forward. Such experiences are “moments of truth” in your relationship with your employees – emotionally charged circumstances that will certainly impact your relationships with your employees, for better or worse.
It is said a leader’s character is revealed during times of great pressure and distress. Moreover, a great way to test out a leader’s (and organization’s) character is to observe how they react when things don’t go according to plan.
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